Refund Policy

At S-PARTS, customer satisfaction and engineering precision are our priorities. If you are not completely satisfied with your purchase, we're here to help you resolve the issue efficiently.

Returns

We accept return requests within 30 days of the delivery date.

To be eligible for a return, the hardware item must:

• Be completely unused and uninstalled (free of any tool marks, thread scratches, or grease)
• Be in its original, pristine condition
• Be returned in the original brand packaging whenever possible
• Include all specialized accessories, washers, spacers, and original components supplied with the product
• Be accompanied by proof of purchase or your official order number

⚠️ Please do not send any items back without contacting our support team first. Returns that have not been authorized will not be accepted or processed.

How to Request a Return

Email us at service@spartsbolts.com with the following details:

1. Your order number
2. The specific item(s) you wish to return
3. The reason for the return
4. Clear photos (mandatory if the item is damaged or incorrect)

Our customer service team will provide formal return instructions and authorization once your request has been verified and approved.

Non-Returnable Items

The following items are strictly not eligible for return or refund:

• Products that have been installed, mounted, or test-fitted onto a bicycle or motorcycle
• Products showing any installation marks, stripped threads, damaged drive heads, scratches, or other signs of mechanical use
• Custom-made, custom-anodized, or special-order hardware products
• Clearance, final sale, or discontinued items (unless an underlying manufacturing defect is confirmed)
• Gift cards

Incorrect or Damaged Items

Please inspect your precision hardware immediately upon delivery. If you receive the wrong item, a defective product, or an item damaged during shipping:

• Contact us within 7 days of delivery
• Include detailed photographs of the product and packaging

Once the issue is confirmed, S-PARTS will provide a swift solution, which may include a free replacement or full refund at no additional cost to you.

Exchanges

Due to the high transit times of international logistics, we do not offer direct traditional exchanges. If you require a different size, thread specification, or color for your build, the fastest method is to:

1. Initiate a standard return for your original order
2. Place a new order online for the correct specifications simultaneously

Return Shipping

Original shipping charges are non-refundable unless the return is caused by our error.

Refunds

Once your returned hardware has been received and inspected at our logistics center:

• We will notify you via email regarding approval or rejection of your refund based on its condition
• If approved, your refund will be automatically issued to your original payment method
• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment gateway provider

Original shipping charges are non-refundable unless the return is caused by our error.

Order Cancellation

• Orders may be canceled freely before they enter the shipping and dispatch phase
• If your order has already been handed over to the carrier, it cannot be canceled and must instead follow our standard return procedure after delivery

Contact Us

If you have any questions or require authorization regarding our Refund Policy, please contact our support team:

Return Address

All authorized returns must be shipped to our central logistics center for engineering inspection:

Shanghai, China

⚠️ Do not mail your return package to our Hong Kong administrative registration office — it cannot accept inbound freight or inbound packages.